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AG's office reviewing two dozen refund requests after Ed Sheeran concert controversy

Boston 25 News · 2026-09-18

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12.9091V21.0909C25 21.5249 24.8276 21.9411 24.5207 22.248C24.2138 22.5549 23.7976 22.7273 23.3636 22.7273H20.0091L16.9818 25.7627C16.8182 25.9182 16.6136 26 16.4091 26H16ZM16.8182 21.0909V23.6109L19.3382 21.0909H23.3636V12.9091H11.9091V21.0909H16.8182ZM8.63636 18.6364C8.63636 19.0882 8.27005 19.4545 7.81818 19.4545C7.36631 19.4545 7 19.0882 7 18.6364V9.63636C7 9.20237 7.1724 8.78616 7.47928 8.47928C7.78616 8.1724 8.20237 8 8.63636 8H20.9091C21.361 8 21.7273 8.36631 21.7273 8.81818C21.7273 9.27005 21.361 9.63636 20.9091 9.63636H8.63636V18.6364Z" fill="white"></path></svg></div></button></div></div><div class="c-attribution b-byline"><span class="b-byline__by">By</span> <span class="b-byline__names"><a class="c-link" href="/author/daniel-coates/">Daniel Coates, Boston 25 News</a></span></div><time as="time" class="c-date b-date" dateTime="2026-09-19T00:18:04.055Z">September 18, 2026 at 8:18 pm EDT</time></div></div><div class="article-header-chain-col2"><div style="display:none" 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10.2727 21.5249 10.2727 21.0909V12.9091C10.2727 12.4751 10.4451 12.0589 10.752 11.752C11.0589 11.4451 11.4751 11.2727 11.9091 11.2727H23.3636C23.7976 11.2727 24.2138 11.4451 24.5207 11.752C24.8276 12.0589 25 12.4751 25 12.9091V21.0909C25 21.5249 24.8276 21.9411 24.5207 22.248C24.2138 22.5549 23.7976 22.7273 23.3636 22.7273H20.0091L16.9818 25.7627C16.8182 25.9182 16.6136 26 16.4091 26H16ZM16.8182 21.0909V23.6109L19.3382 21.0909H23.3636V12.9091H11.9091V21.0909H16.8182ZM8.63636 18.6364C8.63636 19.0882 8.27005 19.4545 7.81818 19.4545C7.36631 19.4545 7 19.0882 7 18.6364V9.63636C7 9.20237 7.1724 8.78616 7.47928 8.47928C7.78616 8.1724 8.20237 8 8.63636 8H20.9091C21.361 8 21.7273 8.36631 21.7273 8.81818C21.7273 9.27005 21.361 9.63636 20.9091 9.63636H8.63636V18.6364Z" fill="white"></path></svg></div></button></div></div><div class="c-attribution b-byline"><span class="b-byline__by">By</span> <span class="b-byline__names"><a class="c-link" href="/author/daniel-coates/">Daniel Coates, Boston 25 News</a></span></div><time as="time" class="c-date b-date" dateTime="2026-09-19T00:18:04.055Z">September 18, 2026 at 8:18 pm EDT</time></div></div><div class="c-stack b-single-chain" data-style-direction="vertical" data-style-justification="start" data-style-alignment="unset" data-style-inline="false" data-style-wrap="nowrap"><div class="c-stack b-single-chain__children-stack" data-style-direction="vertical" data-style-justification="start" data-style-alignment="unset" data-style-inline="false" data-style-wrap="nowrap"><div style="display:none" id="f0f8l7lvOCja141-1-1-0" data-fusion-collection="features" data-fusion-type="Common/ArcAd" data-fusion-name="WP01 CMG Arc Ads" data-fusion-message="Could not render component [features:Common/ArcAd]"></div></div></div><div data-fusion-lazy-id="f0fz6Rsl5luxGi"><div class="conversation-container conversation-closed"><button type="button" class="conversation__close" aria-label="close openweb conversation button"><svg class="icon_openweb_close 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class="col-sm-md-12 main-custom"><div class="advanced-grid-2 layout-section"><div data-fusion-lazy-id="f0fqGz8Vcutt6L0"></div><article class="default__ArticleBody-sc-tl066j-1 jPcFTl article-body-wrapper"><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">BOSTON &mdash; Friday afternoon, the attorney general’s office told Boston 25 they’re reviewing at least 25 complaints requesting refunds from Ticketmaster after the Ed Sheeran concert shakeup.</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Patriots owners Robert Kraft decided to <a href="https://www.boston25news.com/news/local/robert-kraft-confirms-macklemore-dropped-ed-sheerans-gillette-stadium-concerts/IYQJFOJNP5D3BMGLBGENMUT2EQ/" target="_blank" rel="noreferrer" title="https://www.boston25news.com/news/local/robert-kraft-confirms-macklemore-dropped-ed-sheerans-gillette-stadium-concerts/IYQJFOJNP5D3BMGLBGENMUT2EQ/">drop Sheeran’s opener Macklemore</a> from the show after he made pro-Palestinian comments at previous concert venues.</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Other acts set perform and advertised for the concert like Lukas Graham and Aaron Rowe bailed from next weekend’s shows in solidarity with Macklemore.</p><div data-fusion-lazy-id="f0fbGw7J2yew10x"><div id="t-container-f0fbGw7J2yew10x" class="padding-sm-bottom padding-sm-top  "><div id="taboola-mid-article-thumbnails"></div></div></div><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">The attorney general’s office said in part Friday:</p><div id="taboola-read-more" class="taboola-read-more"></div><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">“We are aware that the ticket terms and conditions state that opening acts are subject to change and that changes to the lineup do not necessarily entitle ticket purchasers to a refund.”</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Ticketmaster told Boston 25 Friday that refund policy is up to the organizers. </p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Ed Dworski, founder of consumerworld.org, has been following the recent pushback and fallout.</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Regarding the 25 complaints, he said, “That is probably just a fraction of the number of concertgoers who are upset by the change, and they may have a case.”</p><div id="taboola-read-more-8" class="taboola-read-more-8"></div><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">He continued, “If [supporting artists were ] promoted as part of the program and now it’s not, I think these consumers may have a case.”</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Kraft’s decision has polarized the greater-Boston area.</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">However, everyone Boston 25 crews spoke to Friday agreed a refund is in order if the advertised acts aren’t present.</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">“That’s a breach of contract,” said John Savoya, a Jamaica Plain resident.</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Brockton’s Turon Andrade added, “Everybody should get their money back if they’re not receiving what they’re paying for.”</p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Kraft in a <a href="https://www.boston25news.com/news/local/ed-sheeran-speaks-out-after-macklemore-dropped-gillette-show-over-pro-palestine-speeches/DJCFO2D2KNAZ3BL5SHPIM7W6TA/" target="_blank" rel="noreferrer" title="https://www.boston25news.com/news/local/ed-sheeran-speaks-out-after-macklemore-dropped-gillette-show-over-pro-palestine-speeches/DJCFO2D2KNAZ3BL5SHPIM7W6TA/">statement</a> earlier this week said he’s focus on “building bridges” between groups and vowed to <a href="https://www.boston25news.com/news/local/macklemore-pledges-1-million-palestinian-aid-challenges-robert-kraft-match/PKJDJTNX3BC5ZAZI4YSOSQ3TUA/" target="_blank" rel="noreferrer" title="https://www.boston25news.com/news/local/macklemore-pledges-1-million-palestinian-aid-challenges-robert-kraft-match/PKJDJTNX3BC5ZAZI4YSOSQ3TUA/">donate $2 million the humanitarian crisis in the Middle East.</a></p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph"><i>This is a developing story. Check back for updates as more information becomes available. </i></p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph"><i><b>Download the </b></i><a href="https://www.boston25news.com/news/local/have-new-device-get-our-free-boston-25-news-weather-apps/PDC6X7UKOFDBVPV5YJHG3CX36I/"><i><b>FREE Boston 25 News app</b></i></a><i><b> for breaking news alerts.</b></i></p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph">Follow Boston 25 News on <a href="https://www.facebook.com/Boston25News/">Facebook</a> and <a href="https://twitter.com/boston25">Twitter</a>. | <a href="https://www.boston25news.com/video/live-stream/" target="_blank" title="">Watch Boston 25 News NOW</a></p><p class="default__StyledText-sc-tl066j-0 fcApnw body-paragraph body-copyright">©2026 Cox Media Group</p></article></div><div class="advanced-grid-4 layout-section"><div data-fusion-lazy-id="f0fkYyPsKwsY1af"><div class="openweb-mini-promo-container"><div class="openweb-mini-promo-wrapper"><div class="openweb-comment-count-wrapper"><svg xmlns="http://www.w3.org/2000/svg" width="32" height="33" viewBox="0 0 32 33" fill="none"><path xmlns="http://www.w3.org/2000/svg" d="M16 32.1875C15.6142 32.1875 15.2443 32.0343 14.9715 31.7615C14.6987 31.4887 14.5455 31.1187 14.5455 30.733V26.3693H8.72727C7.95573 26.3693 7.2158 26.0628 6.67023 25.5173C6.12467 24.9717 5.81818 24.2318 5.81818 23.4602V8.91477C5.81818 8.14323 6.12467 7.4033 6.67023 6.85773C7.2158 6.31217 7.95573 6.00568 8.72727 6.00568H29.0909C29.8624 6.00568 30.6024 6.31217 31.1479 6.85773C31.6935 7.4033 32 8.14323 32 8.91477V23.4602C32 24.2318 31.6935 24.9717 31.1479 25.5173C30.6024 26.0628 29.8624 26.3693 29.0909 26.3693H23.1273L17.7455 31.7657C17.4545 32.042 17.0909 32.1875 16.7273 32.1875H16ZM17.4545 23.4602V27.9402L21.9345 23.4602H29.0909V8.91477H8.72727V23.4602H17.4545ZM2.90909 19.5511C2.90909 20.1034 2.46138 20.5511 1.90909 20.5511H1C0.447716 20.5511 0 20.1034 0 19.5511V3.09659C0 2.32505 0.306493 1.58511 0.852053 1.03955C1.39761 0.493993 2.13755 0.1875 2.90909 0.1875H25.1818C25.7341 0.1875 26.1818 0.635215 26.1818 1.1875V2.09659C26.1818 2.64887 25.7341 3.09659 25.1818 3.09659H2.90909V19.5511Z" fill="#0079FF"></path></svg><span class="comments-count">0</span></div><span class="openweb-comment-indicator"></span><button class="openweb-view-comment border_color_primary color_primary">View Comments</button></div></div></div><div data-fusion-lazy-id="f0fYVshZHn0daQC"><div id="t-container-f0fYVshZHn0daQC" class="padding-sm-bottom padding-sm-top  "><div id="taboola-mobile-below-article-thumbnails--aug-2022" class="hidden"></div><div id="taboola-below-article-thumbnails--aug-2022" class="hidden"></div></div></div></div></section><section class="col-sm-md-12 layout-section right-rail-custom"><div class="advanced-grid-3 layout-section"><div class="taboola-split-feed-container"></div><div class="c-stack b-single-chain" data-style-direction="vertical" data-style-justification="start" data-style-alignment="unset" data-style-inline="false" data-style-wrap="nowrap"><div class="c-stack b-single-chain__children-stack" data-style-direction="vertical" data-style-justification="start" data-style-alignment="unset" data-style-inline="false" data-style-wrap="nowrap"><div style="display:none" id="f0fAvztJbb3F1Pg-5-1-0" data-fusion-collection="features" data-fusion-type="Common/ArcAd" data-fusion-name="RP01 CMG Arc Ads" data-fusion-message="Could not render component [features:Common/ArcAd]"></div><div data-fusion-lazy-id="f0f9BqVxlRAY1Qu-5-1-1"><div class="weather-widget-placeholder"></div></div><div class="cmg-image-link"><a aria-label="/SAS4BBTDHVBE5DE7ZSBHF5EZHI.png" href="https://www.boston25news.com/share-your-pics/" alt="/SAS4BBTDHVBE5DE7ZSBHF5EZHI.png" align="center"><div id="lazy_19952"></div></a></div><div class="cmg-image-link"><a aria-label="/SAS4BBTDHVBE5DE7ZSBHF5EZHI.png" href="https://www.boston25news.com/wfxt/submit-a-news-tip/" alt="/SAS4BBTDHVBE5DE7ZSBHF5EZHI.png" align="center"><div id="lazy_43069"></div></a></div><div id="fusion-static-enter:html-block-f0fBuOnnVjYG1R9-5-1-4" style="display:none" data-fusion-component="html-block-f0fBuOnnVjYG1R9-5-1-4"></div><div><a href="/mobile-apps/" target="_blank"><picture>
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","type":"text"},{"_id":"L4DQB4F5S5DMBDQ33PNF667R3E","additional_properties":{},"content":"Ed Dworski, founder of consumerworld.org, has been following the recent pushback and fallout.","type":"text"},{"_id":"NVR5MKXREVHD7EQZ2FABZYY3HM","additional_properties":{},"content":"Regarding the 25 complaints, he said, “That is probably just a fraction of the number of concertgoers who are upset by the change, and they may have a case.”","type":"text"},{"_id":"EAVJ4KXG4ND4JMUKMRFCMOC7CA","additional_properties":{},"content":"He continued, “If [supporting artists were ] promoted as part of the program and now it’s not, I think these consumers may have a case.”","type":"text"},{"_id":"SUJY7NKJAFBH3PWGERTAGYC6HM","additional_properties":{},"content":"Kraft’s decision has polarized the greater-Boston area.","type":"text"},{"_id":"YTRM3RC4KZFNZBW64PPENWWJDA","additional_properties":{},"content":"However, everyone Boston 25 crews spoke to Friday agreed a refund is in order if the advertised acts aren’t present.","type":"text"},{"_id":"JWXBD3LJDBECBPLUZAGMEDBJ4I","additional_properties":{},"content":"“That’s a breach of contract,” said John Savoya, a Jamaica Plain resident.","type":"text"},{"_id":"KNTRZ2TPURHJLAWRFMNTQYWE5M","additional_properties":{},"content":"Brockton’s Turon Andrade added, “Everybody should get their money back if they’re not receiving what they’re paying for.”","type":"text"},{"_id":"WMVWKUHCYRFTDJ5F7MZUO6273E","additional_properties":{},"content":"Kraft in a <a href=\"https://www.boston25news.com/news/local/ed-sheeran-speaks-out-after-macklemore-dropped-gillette-show-over-pro-palestine-speeches/DJCFO2D2KNAZ3BL5SHPIM7W6TA/\" target=\"_blank\" rel=\"noreferrer\" title=\"https://www.boston25news.com/news/local/ed-sheeran-speaks-out-after-macklemore-dropped-gillette-show-over-pro-palestine-speeches/DJCFO2D2KNAZ3BL5SHPIM7W6TA/\">statement</a> earlier this week said he’s focus on “building bridges” between groups and vowed to <a href=\"https://www.boston25news.com/news/local/macklemore-pledges-1-million-palestinian-aid-challenges-robert-kraft-match/PKJDJTNX3BC5ZAZI4YSOSQ3TUA/\" target=\"_blank\" rel=\"noreferrer\" title=\"https://www.boston25news.com/news/local/macklemore-pledges-1-million-palestinian-aid-challenges-robert-kraft-match/PKJDJTNX3BC5ZAZI4YSOSQ3TUA/\">donate $2 million the humanitarian crisis in the Middle East.</a>","type":"text"},{"_id":"ENFL2TIKM5CORE3PJX5KIDXIOE","additional_properties":{},"content":"<i>This is a developing story. Check back for updates as more information becomes available. </i>","type":"text"},{"_id":"ZLZITJIYIJEUFH6D7UEGIWYGBI","additional_properties":{},"content":"<i><b>Download the </b></i><a href=\"https://www.boston25news.com/news/local/have-new-device-get-our-free-boston-25-news-weather-apps/PDC6X7UKOFDBVPV5YJHG3CX36I/\"><i><b>FREE Boston 25 News app</b></i></a><i><b> for breaking news alerts.</b></i>","type":"text"},{"_id":"ZKJ6BB2BPRA6HBXLCHTT23SEFM","additional_properties":{},"content":"Follow Boston 25 News on <a href=\"https://www.facebook.com/Boston25News/\">Facebook</a> and <a href=\"https://twitter.com/boston25\">Twitter</a>. | <a href=\"https://www.boston25news.com/video/live-stream/\" target=\"_blank\" title=\"\">Watch Boston 25 News NOW</a>","type":"text"}],"copyright":"©2026 Cox Media Group","created_date":"2026-09-18T23:58:10.605Z","credits":{"by":[{"_id":"danielcoates","type":"author","version":"0.5.8","name":"Daniel  Coates","org":"wfxt","image":{"url":"https://author-service-images-prod-us-east-1.publishing.aws.arc.pub/cmg/6940cfaf-7e6e-4eb0-b830-7d2e294c7e39.png","version":"0.5.8","type":"image","auth":{"1":"e7c5f57a85d3eca101253838629d2f5746d6f1c0d132df7f95ce43c500cecc39"}},"description":"","url":"/author/daniel-coates/","slug":"daniel-coates","social_links":[{"site":"email","url":"daniel.coates1@boston25.com"}],"socialLinks":[{"site":"email","url":"daniel.coates1@boston25.com","deprecated":true,"deprecation_msg":"Please use social_links."}],"additional_properties":{"original":{"_id":"danielcoates","firstName":"Daniel ","lastName":"Coates","byline":"Daniel Coates, Boston 25 News","image":"https://author-service-images-prod-us-east-1.publishing.aws.arc.pub/cmg/6940cfaf-7e6e-4eb0-b830-7d2e294c7e39.png","email":"daniel.coates1@boston25.com","affiliations":"","education":[],"awards":[],"books":[],"podcasts":[],"bio_page":"/author/daniel-coates/","bio":"","longBio":"Daniel Coates joined Boston 25 as a reporter in November of 2023. Daniel, a South Shore native, is thrilled to be at his home station, delivering newsworthy stories across New England as a part of the nightside team!\n\nDaniel grew up in Scituate, MA, and went on to attend Boston College High School and later Boston College. During his undergraduate years studying communications and journalism, he served as one of the directors of WZBC Sports – the student-run sports radio of BC. He began broadcasting regularly over the airwaves for football, basketball, baseball, and other sports across campus.\n\nShortly after graduating in 2021, Daniel worked as the broadcaster for the Bourne Braves of the Cape Cod Baseball League. On-camera and over the airwaves, he oversaw the play-by-play broadcast for some of the best amateur baseball talent in the country.\n\nDaniel began his news career in November 2021 as a reporter with WLNE ABC 6 Providence. He was instantly thrown into some of Southern New England’s biggest stories – crime, politics, sports, and, of course, nor’easters! As a primary member of the nightside team, he grew a passion for local news and New England’s daily stories.\n\nDuring this time, Daniel also received a master’s degree in Sports Leadership from Northeastern University.\n\nAfter two years, Daniel joined his local station as a reporter in the fall of 2023. During his time, he’s covered some of New England’s most high-profile stories including the Karen Read trial, the Celtics 2024 championship run, and more wicked weather close to home! Daniel is thrilled to be back in Boston and bringing people across the region stories that matter to them.\n\nWhen off the air, Daniel loves spending time with family and friends. An avid skier, golfer, and sports fanatic -- he can’t wait to explore more of what New England has to offer!\n\nGot a story idea? 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least 25 people are taking their complaints to the Attorney General's office ahead of the Ed Sheeran concert in Foxborough next week, as Boston 25's Daniel Coates reports. They want their money back after Macklemore was sidelined by Patriots owner Robert Kraft. Yeah, you're not getting what you were paid. That's a breach of contract. I believe it's up to the consumer who's enjoying the concert. A concert a week away is still the talk of the town. Everybody should get their money back if they're not receiving. what they're paying for Free Palestine. After comments like these, Robert Kraft said he would not allow Macklemore to perform at Gillette as part of Ed Sheeran's headline concert next weekend. Sheeran has said the decision was out of his control, saying the tour promoter made the call. Other advertised supporting acts, including Lucas Graham and Aaron Rowe, have also pulled out in solidarity. Now at least 25. Consumers are seeking refunds and turning to the Massachusetts Attorney General's office. I didn't get what I paid for. Consumerworld.org founder Ed Dwarski has been following the fallout. More than 2 dozen ticket holders filing complaints to the AG's office to get a full refund from Ticketmaster due to a now depleted lineup. That is probably just a fraction of the number of concertgoers who were upset by the change, and They may have a case. It's not like he's part of a garage band or something insignificant. If that was promoted as part of the program, and now it's not. I think these consumers may have a case. Ticketmaster claims the event organizers determine refund policies. The AG's office said in part, We are aware that the ticket terms and conditions state that opening acts are subject to change, and that changes to the lineup do not necessarily entitle ticket purchasers to a refund. It's also unclear if a partial refund is on the table. I don't think that that's in line with my own politics and my own. Way to experience the world. Robert Kraft in a statement earlier this week told us that he's trying to build bridges between people at this time. He also said that he's donating $2 million to the humanitarian crisis in the Middle East. On scene of Boston, I'm Daniel Coates from your local station, Boston 25 News. And as Daniel mentioned, Ed Sheeran plays Gillette Stadium one week from tonight. We will be following the lead up to his concert closely. When there are updates, we'll send an alert on our Boston 25 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